Security Global Managed Service

IT support provided 24/7/365. Local KDDI staff stops problems before they occur.

Overview

Capabilities

Amid new work styles such as hybrid work and the usage of new tools, do you face security risks like the following?

Reliance on Individual IT Administrators

Difficulty providing urgent on-site work for clients when the only response-capable personnel are working remotely

Inconsistent Security Levels

Inability to provide full security for access from differing environments

Fragmented IT Infrastructure

Variations in devices and connections used make it difficult to manage comprehensively

KDDI local staff will provide onsite IT support directly at your location

Entrusting KDDI with IT environment management allows you to focus your resources on core business activities

Service desk, remote and onsite technical support

Allow IT personnel to be focused on core business activities

Reduce downtime through remote monitoring of systems, networks, and critical services

Achieve strengthened global IT governance

Protect your business with security vulnerability patches and preventive maintenance

Reduce business risks

Traditional Services

Respond to problems by ordering repair work from IT vendors

In traditional services, after a problem such as a breakdown of a piece of equipment occurs, an IT specialist is contacted for repair work.

Managed Services

Prevent problems through use of IT vendors

Managed services proactively monitor and maintain customers' IT infrastructures to prevent issues from occurring in the first place.

What KDDI can do

A dedicated service desk to handle customer IT issues 24/7/365

Accumulate and leverage expertise in resolving a wide range of customer IT issues

Provide service desk technicians to handle routine management tasks for customer IT systems, including pre-approved requests and patch management

Proactively monitor customer IT systems, anticipate issues before failures occur, and share insights on the health and performance of the IT environment

Monitor customer IT service processes to ensure IT quality and maintain high levels of customer satisfaction

Managed Service Delivery Framework Image

*	The regional help desk is available in Japanese, English, Chinese, and Thai
*	For other languages, please inquire for availability

KDDI Managed Service Track Record

Customer Case Studies

Case 1

Full outsourcing of operation and maintenance of network devices in Japan (1,200 locations) and overseas (130 locations) with multi-carrier support.

Benefits

Enabled focus on core business activities
・Reduced annual operational costs by 20%
・Reduced dedicated personnel by six staff members

Case 2

Converted from over 80 global help desks servicing over 100,000 internal system users domestically and internationally to domestic help desks within three months.

Benefits

Perceived Quality Improvements in:
・Completion of answers on the first call
・In-house resolution rate upon receiving guidance
・Call response time

Increase in User Satisfaction
・From 2.3 points to 4.1 points