網路 網路管理服務

KDDI一年365天，全天24小時監控安裝在客戶所在地的WAN連接路由器。

[Updated October 22, 2026] Notice of Temporary Service Suspension due to Urgent Maintenance

Thank you very much for your continued support of Network Management Service.
We will be performing system maintenance as a preventive measure aimed at ensuring and improving system security.

We apologize for any inconvenience this may cause and highly appreciate your understanding and cooperation in ensuring the safety of our services.

  • Target Service
    Network Management Service

  • Maintenance Schedule
    Service Suspension: Thursday, October 22, 2026, from 17:00 (JST)

  • Affected Customers
    Customers using the Network Management Service Report Publishing System (*)

    This maintenance applies to customers who meet both of the following conditions:

    (1) Subscribed to one of the following services:
    　KDDI Wide Area Virtual Switch / KDDI Wide Area Virtual Switch 2
    　KDDI IP-VPN
    　KDDI Powered Ethernet
    　KDDI Flexible Internet

    (2) Using the "Report Publishing System (Optional Service)" of the Network Management Service
    * The Network Management Service Report Publishing System is a system that periodically collects information such as traffic data from customer equipment and enables reports to be viewed online.

  • Details
    The report publishing system for the Network Management Service will no longer be accessible.
    Services will be restored sequentially once the maintenance is completed.

概要・特點

網路管理服務
　┃可以將WAN的運維業務外包。
　┃　
　┣網路監控業務
　┃　　┗基本計劃
　┃　　　　可以針對連接WAN的路由器提供監控服務。
　┃
　┗數據中心監控業務
　　　　┗階數據中心
　　　　　　針對在數據中心的客戶ICT基地提供監控服務。

基本計劃

我們將針對利用「KDDI Wide Area Virtual Switch」和「KDDI IP-VPN」結構構成的客戶提供監控和運行服務。
KDDI將針對已經在全國部署的客戶基地安裝的WAN路由器進行24小時365天的監控。

提供イメージ

Available Image

監視運用提供內容

通過針對WAN進行監視，我們將快速分辨出異常發生的原因是來自於WAN還是連接WAN的路由器。
檢查到異常時，通過自動郵件以及電話通知客戶的資訊IT負責人員，如果是WAN的故障，我們將及時採取復原對應。另外，如果是設備的故障，我們將代替客戶與設備的供應商取得聯繫，幫助客戶快速解決問題。

實現以操作標準化（SOP）為標準的運行

根據客戶網路預先定義的SOP（標準操作程序）可以準確，並及時地進行監控和運行。

Available menus

Menu [1]Ping monitoringE-mail notification [2]
Contact via phoneVendor arrangement
Plan A○○○○
Plan B○○○—
Plan C○○——
 Menu [3]Ping monitoringE-mail notification [2]Contact via phoneVendor arrangement
Plan GA○○○○
Plan GB○○○—
注1)　針對日本基地設備的菜單。
注2)　自動郵件通知。
注3)　針對海外基地設備的菜單。

Option menus

Menu [4]Remarks
Additional ping monitoringPingRequired if equipment under monitoring in each plan has multiple IP addresses to be monitored.
Equipment operation [5]When an alarm is activated, remote log-on and command confirmation are performed for failure isolation according to the procedure provided by a customer beforehand.
Publication of report [6]Traffic report of equipment under monitoring in each plan is provided on the web.
This menu also offers a function to automatically send a notification when a certain threshold value is exceeded.
注4)無法單獨適用選項菜單，需要與監控的基本合約和各個選項菜單的服務一併申請。
注5)對於出境的故障分辨（僅適用於海外安裝的設備），KDDI將為客戶準備了遠程服務。另外，操作設備時，為客戶準備了程序說明手冊。
注6定期從相對的設備中獲取指定的報告數據，並在Web上發布。利用率是收集Ping監控的結果為基準。

請諮詢KDDI。